Scattered conversations
Messages across different channels make it difficult to maintain one clear customer view.
Available for your customers 24/7
One AI employee for every customer conversation.
Choose how you power your AI employee — use your own supported AI API key for greater control, or pick a plan with AI usage credits included.
Human takeover
One unified HQ
ZENTROL HQ
Built for the gaps
Customer conversations should not disappear between channels.
Delayed responses
Customers often reach out when your team is busy, unavailable or away for the day.
Missed enquiries
A slow or overlooked reply can mean a qualified lead never becomes a conversation.
Repetitive service work
Routine questions and follow-ups consume time your team could spend on higher-value work.
What Zentrol does
A capable AI employee, connected to every conversation.
Zentrol handles enquiries, customer support, lead capture, sales conversations, booking assistance and follow-ups across supported messaging channels. Your team sees and manages the activity through Zentrol HQ.
Booking enquiry
Website chat · Active now
Hi, do you have an appointment available this week?
I can help with that. What day and time would work best for you? Share your preference and I’ll check availability and propose options, or set up a quick call to confirm—no automatic booking without your approval.
Thursday afternoon would be ideal.
Context saved in Zentrol HQ
AI employee capabilities
Useful work, handled from the first message.
Give customers a direct path to answers and action while your team keeps visibility.
Answer customer questions instantly
Respond to common sales, service and enquiry questions whenever customers choose to make contact.
Can you help me choose?
Absolutely—what are you looking for?
Qualify leads
Ask relevant questions and capture the details your team needs to continue the opportunity.
Book appointments
Help customers move from an enquiry toward a booking by collecting relevant details and using the booking method configured for the business.
Support customers
Handle routine support requests and preserve the conversation for your team when human input is needed.
Follow up
Keep customer conversations moving with timely, relevant follow-up communication.
Handle repetitive work
Reduce the manual effort involved in recurring conversation-based service tasks.
Available 24 hours a day
Keep a reliable first response available beyond your team's working hours.
Ready to respond
Built Around Your Business
Each AI employee can use approved information about the business, including its website content, services, FAQs, policies and uploaded knowledge, to give relevant answers to customers. The business controls the information its AI employee uses.
Website Content
Content from your site you approve.
Services
Your service offerings and scope.
FAQs
Frequently asked questions and answers you provide.
Policies
Business policies you publish.
Uploaded Knowledge
Knowledge you upload for AI use.
Zentrol HQ
Your control centre for the whole operation.
Zentrol HQ gives you one place to manage your AI employee, customer conversations, connected channels, usage and account.
Conversations
Channels
Usage
AI employee
Account management
hq.zentrol
Connected channels
Meet customers where conversations already happen.
Bring supported messaging channels into a unified operational view in Zentrol HQ.
Website chat
SMS
One unified inbox
Managed through Zentrol HQ
How it works
From first message to the next best action.
A customer starts a conversation
They get in touch through a connected channel with a question, enquiry or support request.
The AI employee responds
Zentrol answers, captures details or completes an appropriate routine conversation task.
Your team keeps the context
View the interaction in Zentrol HQ and continue the conversation when human input is needed.
Business use cases
One AI employee. Different customer journeys.
Appointment booking
Help customers move from a question toward a booking.
Guide an enquiry through relevant questions, collect booking preferences, and help move the customer toward the booking method configured for your business, while keeping the resulting conversation visible to your team.
1 Preference shared 2 Next booking step provided.
Human takeover
AI when it helps. Human judgement when it matters.
When a conversation requires empathy, a complex decision or team expertise, a person can continue with the interaction history available—so the customer does not have to start again.
Full conversation history
See what has already been discussed before replying.
Continuity for the customer
Continue from the existing context rather than restarting the exchange.
Customer conversation
Full history available
AI
I have gathered the details. This request would benefit from a member of the team.
Handed to team
Thanks—I can see the context and help you from here.
Key benefits
A more responsive way to manage customer demand.
Faster responses
Give customers an immediate first response at any hour.
Fewer missed opportunities
Capture enquiries and lead details while interest is active.
Saved team time
Reduce repetitive conversation work for your people.
Unified visibility
Manage conversations and operations through Zentrol HQ.
Flexible plans
Choose BYOK for greater control over AI usage and costs, or choose a plan with AI usage credits included.
24/7 availability
Keep customer conversations moving outside normal business hours.
TWO WAYS TO POWER YOUR AI EMPLOYEE
BYOK — Recommended
Connect your own supported AI API key and pay your AI provider directly for usage. Get greater control over how your AI usage is managed and billed.
Credits Included
Prefer a simpler setup? Choose a ZentrolHQ plan with AI usage credits included.
Getting started
Getting started in 3 simple steps
Tell us about your business
Share your business details, services, FAQs, policies, opening hours, booking information, and how you want Zentrol to handle customer conversations.
Connect the channels you want to use
Connect your website and the messaging channels included with your plan. Adding Zentrol to your website is simple and doesn't require rebuilding your site, while supported messaging channels can be connected to your Zentrol account.
Review and activate your AI employee
Review your setup and AI responses, make final adjustments, then approve Zentrol to go live with your customers.
What can a ZentrolHQ AI employee do?
It can handle customer enquiries, answer questions, capture leads, assist with sales and support, and guide customers towards the next step — 24/7.
Will it know about my business?
Yes. It can be trained on your business information, services, products, FAQs and other approved knowledge so its responses are relevant to your customers.
Can a human take over a conversation?
Yes. A human agent can take over the conversation to assist the customer.
What channels can it work on?
It can work on your website and connected messaging platforms. Available channels depend on your setup and plan.
Can it help turn enquiries into customers?
Yes. It can answer questions, qualify enquiries, capture lead details, and guide customers toward booking, buying, or taking another appropriate next step.
Do I need to know anything about AI to use ZentrolHQ?
No. ZentrolHQ is designed to make setup straightforward. If you choose a BYOK plan, you’ll need to connect a supported AI provider API key, and we’ll guide you through the setup. If you choose a Credits Included plan, you don’t need your own AI API key.
Do I need my own API key?
Only if you choose a BYOK plan. BYOK customers connect their own supported AI provider API key. If you choose a Credits Included plan, AI usage credits are included with your ZentrolHQ subscription, so you don't need your own AI API key.
What does BYOK mean?
BYOK means Bring Your Own Key. You connect your own supported AI provider API key to ZentrolHQ and pay that provider directly for your AI usage. Your ZentrolHQ subscription covers access to the platform and the features included in your plan.
Should I choose BYOK or Credits Included?
BYOK is a good choice if you want greater control over your AI provider and usage costs and are comfortable connecting your own API key. Credits Included is a simpler option if you prefer your AI usage allowance to be included with your ZentrolHQ plan. If you're unsure, Zen can help you compare the options based on your business.
What are Backup Credits?
ZentrolHQ BYOK plans include 20 Backup Credits. These are separate from the AI usage billed through your own provider and are not your normal BYOK AI usage allowance.
Do I need technical experience to set up ZentrolHQ?
No. ZentrolHQ is designed to make setup straightforward. You'll be guided through providing your business information, connecting your channels and reviewing your AI employee before it goes live.
How do I add ZentrolHQ to my website?
ZentrolHQ can be added to an existing website using a small chat snippet. You don't need to rebuild your website. During setup, we'll guide you through what needs to be added and where.
Can I connect my social and messaging accounts?
Yes. Depending on your plan, ZentrolHQ can connect with supported channels such as Instagram, Facebook Messenger, WhatsApp, email and others, allowing your AI employee to handle conversations across multiple channels.
Can ZentrolHQ connect to my other business systems?
Yes. Depending on your plan, ZentrolHQ can connect with compatible business systems through CRM and ERP integrations, webhooks, API access, custom functions and MCP servers. Available integration capabilities vary by plan.